From day one Pipe Tool Specialists have always maintained a philosophy that the requirements of the people we supply our service and products to are the backbone of our business.
Our structure for investment into the business has always been that of the levels of stock that we have and the knowledge of the staff who provide the service that our customers require.
Many of our customers have been loyal to us for more than 40 years and over the past few years we have handed out many 25 year service recognition gifts to our staff. It is the greatest pleasure for us to do this, as it in itself shows we are a company that takes enormous pride in "getting it right".
The management and Directors of the company all have their history in sales and this knowledge continually shows through with year upon year of repeated business from loyal customers.
Our stock levels are also made by recognition of sales and are not allowed to be set by accountants with little understanding of the supply chain and the management required to keep this flowing smoothly. Something that we are truly experts at.
Every customer that we have is as important as the next and we have always maintained what we have seen so many times in our history. Small customers can, and do become large customers, as their business grows. Large customers become huge customers as their business grows.
In short - we deliver a service that is second to none in the UK.
We have knowledge of our products that is unrivalled in the UK.
We hold greater stocks of the products required specific to our customers and industry than any other company in the UK.
But above all of these things the bottom line is - we care about our business so we care even more about the people and companies that make our business the success that it is today.Dave Carless, National Accounts Director